"I just purchased some torches. What is the turnaround time?"
Due to an increasing amount of orders coming in, we've had to update of production time policies. All orders take 30 days to process, (regardless of complexity). You're order may ship sooner, but this is not guaranteed. If you need your order sooner, we offer rush orders. For an additional $25, we will guarantee your order to ship within 15 days. For an extra $50, we will guarantee your order to ship within 7 days.
"How much does shipping cost?"
For U.S. customers, shipping is $8 for torches. There is an additional shipping fee for non torch items (fuel bowls, kits, etc). For Canadian customers, shipping is $30 for any products ordered. For international customers, shipping is $60 for any products ordered. Occasionally, orders are much cheaper to ship depending on the weight and quantity of a products. We encourage you to contact us with any questions about shipping before or after placing an order. We are always willing to modify shipping fees when appropriate.
"I've tried to contact you, but I haven't received a response. What should I do?"
Please give us time to respond. We are a small business and we get extremely busy. If you don't hear from us and it has been more than 30 days (or 15 or 7- if you paid for rush shipping), please file a dispute with paypal.
"What if I want a custom torch made?"
Give us a call or email and we will give you a quote. All custom orders are subject to a $15 one time fee.
"I want to return my order. How do I go about doing so?"
We only accept returns under special circumstances. All products must be in brand new condition and unused. Any returns are at our discretion. If we do accept a return, shipping charges will not be refunded and the customer is required to cover the cost of shipping the products back to us.
"I purchased products and they are broken/defective. What do I do?"
First and foremost, DON'T USE THEM! Contact us immediately. If any product is broken or defective, we will ship you a replacement on us with a check for $8 (or appropriate amount) to ship back the defective product.
"I'm a fire performer, educator, practitioner, etc. And I would like to be featured/promoted in your next newsletter."
Awesome! We're excited to meet you. Please contact us here and tell us a bit about yourself and what you do. And don't worry. It's free! We want to spread the love with our fellow fire enthusiasts around the world.
"I signed up for your newsletter but still haven't received one."
Please be patient. Our newsletters go out every 3 months or so. Sometimes more, sometimes less. Be sure to check your spam folder and consider adding EchosFireNewsletter@yahoo.com to your contact list. If you still don't receive one, sign up again. We very well could have missed you. And we apologize. We have numerous sources from where people just like you sign up for our newsletter.
"What if I have more questions?"
Give us a call at 732.800.BDSM (2376), email us at EchosFire@yahoo.com, or send us a message from our website by clicking here.